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Frequently asked questions about ProHEALTH Care

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General 

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  • Our philosophy is “The patient comes first.” This belief guides everything we do, from scheduling appointments to our bedside manner. We believe in delivering compassionate care and improving the quality of life for all those we serve.
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  • ProHEALTH Care has over 290 location and 900 providers offering health care services in the Tri-state area. To find a location or provider near you, visit Find a location near you. 

     

     

     

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  • To find patient forms on our website, visit Patient resources.
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  • To make an appointment, visit Request an appointment. You can call your providers office, visit Search all Providers.

     

     

     

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  • You can ask for a referral online. Visit Ask for a referral. You can also call your provider's office to ask for a referral. To find your provider's phone number, visit Search all providers.

     

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  • Please bring:

    • Your photo ID
    • Your current medical insurance card(s)
    • Payment, if you’re not paying with insurance
    • Payment for any copays you owe
    • A list of any countries you have visited in the last year with the corresponding dates

     

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  • To give us feedback, visit Contact us. We’ll call you back to discuss your feedback. Or, you can call ProHEALTH Care Patient Services at 1-516-622-6012, Monday through Friday, 9 a.m. to 5 p.m.
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  • We understand that the privacy of your personal information is important. We follow HIPAA rules for handling patient information. (HIPAA is the Health Insurance Portability and Accountability Act.) To learn more, visit Privacy.  
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Insurance and billing

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  • Upon completion of your visit with your provider, please obtain your patient portal access code. Visit Patient login in for results.

     

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  • Please call ProHEALTH Care Patient Relations. You can reach them at 1-516-622-6187, Monday through Friday, 8 a.m. to 7 p.m. To pay your bill online, click here
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  • To find out what types of health insurance we accept, please visit Accepted health insurances
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  • You can speak to individual offices regarding self pay services.
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Aftercare and services

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  • You can contact your ProHEALTH provider for weekend or evening hours.  Or, you can visit ProHEALTH Urgent Care for non-life threatening illnesses. We're open seven days a week, 365 days a year. To find a location near you, visit urgent care locations, or call 1-888-500-5656.

     

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  • Most of our primary care offices offer both lab and x-ray services. If you need certain tests, your provider may send you to a lab or ProHEALTH Care radiology office (in your network). For a full list of primary care services, visit Primary care locations
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Helpful information

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Find a location near you

Use our lookup tool to find an urgent care, primary care or specialty care office near you.

Plan your visit

These resources can help you make the most of your visit with your doctor.

Health and wellness

Visit our online library of articles and videos to help you stay healthy and feeling your best.